Porting number - Refund on prepaid balance?

  • 1
  • Question
  • Updated 3 years ago
  • Answered
I'm porting my prepaid Koodo number to another carrier (which I assume will deactivate my Koodo account), but I have a positive balance in my Koodo account that has accumulated from the monthly 10% automatic top-up bonus.

Will I get a refund of my balance?
Photo of Ruby


  • 70 Points

Posted 3 years ago

  • 1
Photo of Jonathan I

Jonathan I, Mobile Master

  • 114,404 Points 100k badge 2x thumb
Nope, sorry. All positive balance accumulated on a prepaid account with any provider is forfeited when you cancel service.

This conversation is no longer open for comments or replies.