Porting number

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  • Updated 5 months ago
I am trying to port my number via self serve, but I get an error message “Your phone number is in the process of being transferred - it is not possible to change your phone number at this time.” I didn’t get the option to enter the details of number to be ported in. Please advise.
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Samir

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Posted 5 months ago

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Paul Deschamps, Mobile Master

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You need to call customer service to port your number unfortunately. Keep in mind your account with whoever your with now must be activate and be able to receive a call as customer service needs to be able to call you to make sure it's your number they're going to transfer.
(Edited)