Porting Land line from Bell using Self-Serve "Number Not Found in Bell"

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I'm trying to port my Bell landline number to Koodo home phone using self-serve but I received the message: "Number Not Found in Bell". I verified with Bell that the number is active and verified the number on Koodo's tool as well. Does anyone know what could be the issue? It's a 905 area code. Thanks!
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Posted 2 years ago

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Melissa, Employee

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Hey there! Seems like there might be a porting issue that our porting team will need to fix up which means you'll need to contact us in order to get this fixed. You can either do so over the phone or through Facebook/Twitter private message. Thanks!