Porting inquiries

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  • Question
  • Updated 4 years ago
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Can I transfer my previous contacts from my Virgin Mobile phone to my new Samsung Galaxy 3 with the self serve service? I have called the Koodo office yesterday and today and the message is call during regular business hours. What are they?
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Karen Boucher

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Posted 4 years ago

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Jonathan I, Mobile Master

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No, because the Self Serve is only for stuff related to your Koodo account. Contacts are a separate issue. Customer service hours are here, on the same page with the phone #:


Depending on what old phone you had, it may be possible to send them through Bluetooth or sync to Gmail. What was your old phone?
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Amy Thompson

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The Samsung devices have an app you can download called Samsung Switch. This allows you to transfer photos, videos, apps, music and more from your old device to your new one. Check out the link below on how to get started.


Hope this helps! :)

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