Porting in

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  • Updated 2 years ago
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Wanting to Port In number to Koodo. Billing addresses are not the same as on Koodo account. Don't see a place to enter the different address in Self-serve. Does it matter?
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MrDave

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Posted 2 years ago

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Dennis, Mobile Master

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To prevent fraud, the Account address and billing address must be the same
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Ivan, Mobile Master

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It does. Your credit card billing address must match your Koodo address in order to comply with new regulations. This rule affects all carriers.

Payment by credit card will not be processed if the addresses don't match.
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MrDave

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so I guess the work around is to temporarily change my Koodo billing address to match that of the number I'm porting in...
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Dennis, Mobile Master

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Sure that will work.  But dont be surprised if you have trouble paying with that same credit card if the address dont match in the future