Porting From Public

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  • Updated 5 months ago
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Hi guys, glad to be with the Koodo family now!

I just ported over from Public Mobile a couple hours ago from a Koodo kiosk.

The gentleman told me to register an account on the koodo selfserve within 24 hours, and I've done that. It asked me for my name, phone number, account number, and email address. 
The email address I used was one that I entered in when I got referred from a fellow Koodo customer.

However, when I try to log into self serve, I am getting this error.
"You're still waiting to be approved
Looks like this account has already been linked to another email address. You're still waiting for permission from the owner of that email address. We'll email you once you're approved."

Also, I'm not sure when my service gets activated as my Koodo SIM currently gets no service.

Much regards.
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Zian Liu

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Posted 5 months ago

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Timo Tuokkola, Mobile Master

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The waiting for approval message means the self serve account didn't register correctly. When you setup the account in store you should have been sent a registration email. If you didn't receive it, there was likely a typo when the store rep entered it. You'll need to contact koodo, either by phone or Facebook messenger so they can fix it in the back end.
Service should be active within a few minutes of setting up the account. What model of phone do you have?
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Zian Liu

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I've got a iPhone 7plus
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Dinh, Mobile Master

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Was your phone unlocked? I would try to reset the network settings of your phone (Settings --> General --> Reset --> Reset network settings) and see if it works.
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Zian Liu

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Yes it is. I bought the phone directly from Apple. 
(Edited)
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Dinh, Mobile Master

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Have you tried to reset the network settings? did it help?
If it didn't work, there could be something wrong with the activation. You could try the SIM in another phone to see. If it doesn't work again, you need to call Koodo (1 (866) 995-6636) or send messages to their facebook to check. (if you are close to a Koodo kiosk, you could also come there and ask)
(Edited)
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Zian Liu

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I've put the SIM in another phone, and still doesn't work. I've reset the network settings, and still to no avail. So there definitely is something wrong with the activation.
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Dinh, Mobile Master

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Then I think you need to contact Koodo directly (call/message to their facebook/twitter). It shouldn't have happened as you activated the SIM at a kiosk.
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Timo Tuokkola, Mobile Master

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Try to reset the network settings. (I believe it's under settings->general->reset).

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