Ported out - Email says scheduled to cancel 1 month from today?

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I just signed up with koodo today, got my device and ended up porting out in the same day, I received my cancelation email but its stating I will not cancel until July 11th. How are they charging me 1 month when my services are active on another carrier? I expected to pay the remaining tab and 1 day of usage but not a full 30 days.
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Mike J

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Posted 1 week ago

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Bernard, Official Rep

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Give us a call and we can look at your account. Due to proration it maybe less costly to cancel at the end of the month than same day. It varies from user to user. Say your plan includes 200 minutes for a month but you used up all of it in a single day overage charges will kick in. That could be significant. If that's not the case and there is a credit due of course we would return that. 
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Mike J

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I will call when the lines open up. No usage has been consumed, so I imagine it'll be a full "return" minus 1-2 days of "usage" since it was active now for 40 hours.
OP, when you are taking advantage of Koodo's cheap phones, you are supposed to port to Koodo Prepaid, TELUS, Public Mobile, etc.

Bernard, is that Koodo's excuse for not refunding people automatically when other providers have no problem doing it?
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Mike J

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Yeah, I should've done it that way. I called support and they refunded my account $78 and said it will cancel 30 days from yesterday. I feel this is their loophole expecting people not to call in.
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Bernard, Official Rep

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@Mike, people do call. And as I mentioned, depending on the circumstance it's to the benefit of the user. When they realize that they their bill is going to be 2-3 times as much as they expected because of proration (overuse of plan based on allotment) they rather have the cancellation at the need of the month. 

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