Port Postpaid to Prepaid

  • 2
  • Question
  • Updated 1 year ago
  • Answered
Yesterday I requested to port a postpaid number to prepaid and the postpaid account was terminated immediately. However, the prepaid account is still the number assigned when I activated prepaid SIM. How long the porting process may take? Thanks.
Photo of Glen R

Glen R

  • 90 Points 75 badge 2x thumb

Posted 1 year ago

  • 2
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,270 Points 100k badge 2x thumb
Hi Glen, It can take sometimes 2 or 3 days but usually it's done within the hour. Try restarting your phone (power it off and on again) that usually works if it hasn't completed properly.
(Edited)
Photo of Glen R

Glen R

  • 90 Points 75 badge 2x thumb
Thanks Paul! I did restart the phone several times but same result. Is there anything I can do except waiting? Thanks.
Photo of Dennis

Dennis, Mobile Master

  • 195,412 Points 100k badge 2x thumb
AT this point I would contact Koodo and ask them what's up.  I recommend sending them a private message on facebook or Twitter
Photo of Robert

Robert, Mobile Master

  • 106,876 Points 100k badge 2x thumb
Unfortunately, there isn't...