Port numbers between lines

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  • Updated 7 months ago
I have two lines with Koodo on the same account. 1 is the monthly plan and 1 is prepaid. I want to keep the monthly plan but with the prepaid number and close down the prepaid plan. 

Can this be done?
Photo of gilaniali


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Posted 7 months ago

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Photo of Camilo_A


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Hi there!

You will need to port in your PREPAID number into your monthly account, once that is done and both numbers are on monthly, you can decide which one to cancel!

"1 is the monthly plan and 1 is prepaid." = you can't "have two lines with Koodo on the same account."

You have 2 separate accounts. Go to Postpaid Self Serve to port your number from Prepaid.
Photo of BobTheElectrician


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Best to use up whatever is left in the prepaid plan. Your remaining $$$, minutes and data will evaporate when you port the number out (= cancelling the plan).