Port/Number problem after plan change

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  • Updated 12 months ago
Hi,

When I initially signed up the guy at the store said to go online and change your number (So I did so, but it was to another random number, I didn't realize he meant port).

Essentially, I signed up, changed my number (really for no reason I now know), and upgraded my plan on this billing cycle, when I go to "change number" (I want to port my REAL number over), it tells me:

"Your phone number is in the process of being transferred - it is not possible to change your phone number at this time."

Do I have to wait for the NEXT billing cycle, I've been told you can only make one change per billing cycle (#,  plan, or Port; only one).

Thanks
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Mark Jacobs

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Posted 12 months ago

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Paul Deschamps, Mobile Master

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Hi Mark, that is correct you can only change your number once per billing cycle unfortunately. Next billing cycle you'll be able to make the change no problem.
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Mark Jacobs

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Hi Paul, thanks for the response.

I had changed the number when I first got the phone (July 20th, "new billing cycle" started on July 25, at that time I  upgraded the plan.  So I haven't changed the number this billing cycle, but did change the plan. Does Koodo see those are one in the same ?

Thanks,

Mark