Port from Public mobile

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Recieved an email promo to move ONE of my phones from Public mobile to Koodo.
It states "For a limited time, when you switch to a monthly plan with Koodo, you can keep your current rate plan and get the Samsung Galaxy S5 neo for $0!
However, when I went to Koodo on Feb 12, 2017 at 1pm at Bramalea Mall, Brampton, Ont, I was told that to get the new phone I had to give up the Public mobile rate ($40, unlimited talk/text with 1gb data)  plan and switch to a $55 Koodo plan, PLUS the tab fee. I even provided a print out of the offer to no avail.
So, Telus. You are still getting my money with my Public accounts,
but not happy with what appears to be a "Bait and switch" tactic at this retailer.
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Jim J Mazerolle

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Posted 1 year ago

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Ranjan, Official Rep

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Something doesn't sound right here, Jim. Let me take this back to the team that oversee's these offers and find out what went wrong. Do you use the same email address with your Public Mobile account as you did to register for the Community here?
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Jim J Mazerolle

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So, yesterday I recieved the same offer on my second Public phone. I also found a Koodo shop that will port the phone as indicated in the offer. Now the offer one phone #1 is expired. I still want to move both phones to Koodo due to roaming options that Public does not have. Can the offer on phone #1 be extended? I don't see any way to PM info?
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Allan, Mobile Master

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Ranjan, we have a similar case posted in the following thread: https://community.koodomobile.com/koo...
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Allan, Mobile Master

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Im interested in what the price you paid for the S5 Neo was. Could you share with us?
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Jim J Mazerolle

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Koodo outright purchase $400. On a 2yr $15 tab cost works out to $360, but to duplicate the Public mobile plan would still cost me an extra $15/ month. Bought NEW unlocked phone $325. Ok, so $75 cheaper, still on Public mobile plan $40/ unlimited talk/text/1gb data. (legacy public customer) Koodo same plan $55. 
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Allan, Mobile Master

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Koodo through best buy would have given you a deal. Tab Medium for 2 years ($360) plus a $150 gift card for a new activation with Koodo lowering that phone to $210 which would have saved you $115. No way to get you a better plan unfortunately.
As long as you're happy though that is all that matters!
http://www.bestbuy.ca/en-CA/product/samsung-koodo-samsung-galaxy-s5-neo-16gb-with-a-tab-medium-galax...
(Edited)
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titaniumtux

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Either way, you're still over-paying for an S5 Neo. Not that it's cheaper elsewhere, but it only has 16 GB internal storage. You could get a Galaxy J3 on tab small with same internal storage. I do realize it was part of the Public to Koodo promo was related to the Galaxy S5 Neo, but it was also exclusive to specific Koodo kiosks to honour the plan. If you're going to Best Buy/The Mobile Shop/Walmart/etc. the S5 Neo is not yet the most awesome deal.
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Allan, Mobile Master

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The fact that the S5 Neo is the same price as the G5, S6, and Z Play on a tab makes me cringe a bit. I know deals come for certain phones based on certain guidelines but they should really lowers the prices of all phones in cases like this. Oh well!
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Jim J Mazerolle

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That was not the promo I was offered. The original promo emailed to me was move your Public account to Koodo, keep the original Public rate plan, and G S5 Neo for $0.
I ported from public to Koodo yesterday and i was given the exact plan that i had with public.
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Jim J Mazerolle

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Ranjan, I am waiting for your answer as well. Smae issue, loss of call forwarding.
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Ranjan, Official Rep

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@nVee - I've connected with the right team but still waiting to hear back on next steps. Still looking into this and will share an update once I have one.

@Jim - have you ported over to Koodo yet, and is the account under your name? I wasn't able to pull any info. matching your name or email. 
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nVEE

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Thank you Ranjan for the update. 
@nVEE - I checked my plan ,call forwarding is not free .I will have contact koodo as they have to honour my old plan i had with public mobile.
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nVEE

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I am in the same boat and communicating with Koodo. We should keep updating each other, thansk
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Jim J Mazerolle

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Ranjan, I have 2 accounts, both in my name. $25/ month plan is under this email, $40 plan under a gmail account (same prefix as this account). I have had these accounts since 2014.
(Edited)
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Ranjan, Official Rep

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Jim, for some reason I don't see any accounts matching your email address. That said, see my post here with an update on the situation. 

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