Poor reception

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  • Updated 8 months ago
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Even though your network map says I should have good coverage I'm getting little to no coverage and it is getting worse every day. I'm running off the Ross Haven tower in Alberta when I am at home. I would call, but the network has been essentially useless tonight, no coverage for close to 5 hours tonight out of 7 hours at home.
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Posted 5 years ago

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Hi LesB... Sometimes even if the map says there is good coverage, there are many factors that affect reception... How's the area you are at looks like? Are there many trees around? Are you trying to use your phone indoors or outdoors? Do you have any other physical obstacles like thick walls etc? All those things may be the factors...

Did you check with other Telus/Koodo customers to see how the reception is for them?

I hope this things can help, if you still have doubts about your reception, you may always inquiry with Tech support for possibles challenges on the network on the specific area or to see what the problem is and troubleshoot with you...
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So I spent almost 2 hours on the phone today with a couple tech's and our conclusion is that I will need a booster as this area is known for spotty coverage, at least they were honest. I'm in an area that has trees, I am 8.5 km from the closest tower, 14 km from the next available tower. Outside the house is not much better, even on the second floor the reception is not very good. This does not make me real happy as I have had the same issue with other carriers in this area and knew that a couple years ago you guys were the best coverage available. So it's either shell out money for a land line or shell out money for a booster.

It would be nice if companies made their maps resemble the actual coverage in an area. If you can tell me that coverage will be spotty, why can't you depict it on a map?
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Terry Norton McD

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I'm having the exact problem and am very frustrated.  Do you know how much a booster costs? I already have a land line but would like to get rid of it but absolutely cannot until Koodos does a better job with reception.  I live in the Horseshoe Valley Highlands in Ontario.
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Allan, Mobile Master

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Koodo seems to have coverage in Horseshoe Valley.
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David, Mobile Master

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The Source sells Cellular boosters. You could see prices there.