Poor call quality

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  • Updated 5 years ago
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I don't use my phone often to make phone calls (just got the Samsung Galaxy SIIX a few months ago). Whenever I call my parents (long distance call, in Canada) the call is usually ok. But when I call a friend in town, it's the worst quality call ever. Doesn't matter if I'm at work or at home, the call keeps breaking up. I've experienced some issues in the past with my old phone calling my parents (and others), so I'm assuming this call quality is on my end, since the friend has a land line...
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Crystal

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  • sad, frustrated

Posted 5 years ago

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Paul Deschamps, Mobile Master

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Where abouts are you located?
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Crystal

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Edmonton
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samsvoc

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I had the same problem when I had a Samsung S2. Now that I use the Motorola Razr HD, the call quality is better. Others might not agree with me but Samsung are not known to have great call quality.
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Paul Deschamps, Mobile Master

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Samsungs new phones like the Galaxy S3 or Galaxy Note 2 have good reception but I do agree that the older phones from that arnt perfect. The best call quality is probably Motorola considering they invented cell call technology and the guy that invented it worked for Nasa. Rumor is he worked on the team that supposedly reversed engineered a spacecraft that crashed on earth. Yes I believe in that stuff ;-)
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Crystal

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It was even worse when I had my LG Cookie. I so far seem to only have problems calling the one friend, but I really haven't made or received many calls (I hate talking on the phone).

I guess I should start making more phone calls and see if I find a trend for location and good call reception at work and home. Maybe there are some random no-good areas when I'm talking to her...
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Tayeb A, Employee

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That’s an excellent idea Crystal :) I suggest you try to call some other numbers to make some tests. Do not hesitate to give us a call if you still need help, you can dial 1-866-995-6636 (Option # 6 for Tech Support) a rep will be glad to help you.
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Crystal

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I just spent about an hour on the phone with my mom, wandering the house without any issues... Very strange. I guess I'll keep on phoning people to see how it goes :S
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Tayeb A, Employee

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I'm glad to hear that :) You can try with some other numbers just to make sure. P.S: I can't be held responsible if you go over your minutes :D
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Joong Ho

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Weird, I have the Galaxy S2X and I don't seem to be experiencing this problem, maybe you should try rebooting the phone, or you can go into Settings, find the box Noise Surpression, and check it as default if it isn't already
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Crystal

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Where is the noise suppression box? I couldn't find it anywhere...
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Tayeb A, Employee

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You should find it by following this path: Settings>Call>Additional Settings, you will see the Noise Suppression box Joong told you about. You can check it or uncheck it to disable the feature :) Hope this helps!
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Crystal

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Weird, I don't see it :S
I see "Caller ID", "Call barring", "Call Waiting", "Auto Redial" and "Fixed Dialing Numbers". No noise suppression :(
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Tomislav

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Same thing is happening to me with my Galaxy S2X here in Quebec city.

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