poor signal to no signal at 88 Queens Quay W, Toronto, WaterPark Place

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  • Updated 3 weeks ago
I recently started working for the RBC Bank located at 88 Queens Quay West, Toronto.  When I am on the 4th and 6th floor, on the East side close to windows, I get 1 or 2 bars which allows me voice and data connection.  Having a conversation is general ok with some words not coming through.  When I walk towards west on the same floor, I completely lose the data connection but it does appear to have more bars for voice, more bars but no data, the voice conversation is still bad to really bad.  In the washroom, which is further away from the windows, I get no data and no voice connection.  Meeting rooms which are also further away from windows, no data and no voice connection.  I am using LG G5 (a few years old).  Is this normal for the Toronto downtown area?

A colleague of mine on the same floor gets full bars with Fido.  He is using his phone during meetings while I can't even send a text message.

I can provide my phone number if anyone wants to reach me for more details or verification.

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Posted 3 weeks ago

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Dinh, Mobile Master

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Hi Paul,

I would try to restart the phone, or reset the network settings and see if it helps. It was downtown Toronto, I doubted that there could be a network issue there.

Have you tried to put your SIM into your friend phone and see if the problem was from the phone or the network?