Poor signal on my street that's listed as advanced LTE

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I have only 1-2 bars of 3G signal in my iPhone 5 in my new house and most of this street, all of which is listed on the coverage map as being advanced LTE. My phone doesn't even ring anymore, I just get notifications that I have voicemail and when I try to make calls they either drop or the person on the other end tells me that they can't hear me. I am in Newmarket Ontario and I need a solution fast or I will have to change carriers. My mother in law who is on Telus also had signal issues here today. Any tips or suggestions?
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Erin Wood

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Posted 2 years ago

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Goran, Mobile Master

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You mentioned poor 3G signal. Do you get anything when trying to use LTE? Did this only start today? And everywhere you went or just in the general area of your home? It's possible that there is a cell tower down nearby and it's trying to connect to the next one. I'd have said see if your phone is the issue but if you know someone else with Koodo/Telus also having issues in the area, I'd see if you can find anyone else on your street with the same issue to furhter validate it. You can always try restarting your phone, toglging airplane mode, uplling out your sim card for a minute to see if that'll clear things up. It's too late to call 611 plus the wait times are really long for now. Perhaps a MM could forward this to a contact or you can send a message to Koodo's Facebook page about the incident.
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Erin Wood

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Yes I do try and get LTE and sometimes I get one bar of that. It has definitely been a problem since we got the house on June 28 but I had been here in the past and I don't recall there being this issue. It's just most of my street, I get reception when I go elsewhere. I have restarted my phone and I toggle airplane mode when my phone tells me I have no service and that will usually get me a bar or two for a while. I will try the sim thing shortly :)
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Goran, Mobile Master

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Also you can try resetting network settings: Settings; General; Reset Network Settings; Reset Network Settings. It will reboot. You will lose all wi-fi credentials and BT connections saved. May as well try although it sounds like a mini "dead zone" or temporary tower outage and you're just in the middle of the next closest towers maximum ranges in the area. If the sim and resetnetowkr settings doens't work, I'd definitely suggest getting in touch with Koodo via FB.
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Erin Wood

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Ok I tried the reset and the SIM card and no change. I'll contact Koodo but I'm open to other suggestions.
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BobTheElectrician

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Bell and Telus share a lot of towers/infrastructure in eastern Canada. No point in dropping the ball and signing up with Bell for spite. Your new house may be in a dead zone.

If you have a friend with Rogers/Fido or another major player in your area, try to compare reception with them when they visit you. May solve our problem at home, but affect your reception elsewhere.

But then again, I live in an area where there is no decent reception due to terrain issues, but the local Bell/Virgin/Telus/Koodo tower is only 400 meters away.

I am willing to guess that if you and you mom-in-law visit a Koodo or Telus boutique at the local mall, your "reception" will be 4-5 bars but not what you want to hear.
(Edited)
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David, Mobile Master

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Your mother in law could try Telus Extend, which allows the use of her phone on your home Wi-Fi. She would need to call Telus to subscribe, and install the App on her phone.

Another option is to install a signal booster at your home. The Source stores sell compatible models.
(Edited)
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rikkster, Mobile Master

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I'm leaning more toward an issue with the tower that services the area. Erin mentions that in the past when travelling to the same locale, she didn't recall any degradation in signal and that reception is good when travelling elsewhere. The latter rules out an issue with the phone. We've had a number of violent thunderstorms come through the area over the past few weeks. It's possible the tower/array that services the area may have sustained damage due to high winds or a lightning strike.

Best to give Koodo a call. Unfortunately, wait times are longer than usual. Goran mentions forwarding a message through Koodo's Facebook page. I'm not sure if reps there can tell you whether a tower is or isn't working in your area, but it's worth a try. It's possible an official rep may see this topic and provide an answer here as well. In the meantime, I've passed this information along to our group.
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rikkster, Mobile Master

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The answer I got is that there's no problem with the network in your neighbourhood. You could test out a new SIM card and see if that resolves the issue. If that works, I think SIM cards are $10 for postpaid customers. You can have the rep transfer your current phone number to the new SIM card if you plan on visiting a Koodo kiosk.
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Erin Wood

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As I mentioned, most of my street gives me 1-2 bars and I don't have a signal problem most anywhere else so I don't think it's a sim problem. I will give Koodo a call but unfortunately I have to wait until I'm away from the house to make a clear call.
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rikkster, Mobile Master

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Keep us posted.

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