Poor quality of service (Calling - short and long distance)

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  • Updated 7 months ago
I am experiencing very poor call quality with koodo. Below are the examples:

1. Line cuts off in between calls
2. Sometimes need several try to reach the dial tone at receiver end
3. Get phone call from unknown numbers saying they got call from my number
4. People from the other end can't hear me and sometimes I can't hear them as well

I called koodo customer service as well to complain about this and the irony is, in my first call when I was describing my problem to the representative, the line cut off. Then the representative called me back and the line cut off again in 5 seconds.

I used Telus for 6ears before moving over to koodo this year and I experienced none of these problems. If koodo uses Telus's network then why the call service quality so poor?
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Zunaid Haque

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Posted 7 months ago

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David, Mobile Master

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Are you using Wireless Home Phone? I’m not familiar with hearing a dial tone on cellular phones.
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Zunaid Haque

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I am using cellular phones. By dial tone I meant when I am calling to the other party, the ringing sound I hear before the receiving end answers the call. So this is what happens when I call someone for a minute or so I do not hear any ringing sound which means the call is not even reaching to the receiving end, and then the call cuts off by itself. 

Couple hours ago I made a local call and I was hearing noises while talking and the voice of the other party was breaking off. This noise and voice breaking issue is not the first time happened, this thing happens regular basis.
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Dennis, Mobile Master

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If you try your sim in another device, are you experiencing the same thing?
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David, Mobile Master

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1. Line cuts off in between calls
2. Sometimes need several try to reach the dial tone at receiver end
4. People from the other end can't hear me and sometimes I can't hear them as well

This could be due to your telephone device, the signal strength where you are when using there phone (or if you move while using it), and a number of other issues. Have you tried using a different device at the troublesome location, or have you tried switching SIM cards as suggested by Dennis?

3. Get phone call from unknown numbers saying they got call from my number

It is exceeding easy to spoof a phone number, and use that service to make calls. If your number is spoofed, others will claim you called. Unfortunately, there is nothing to be done about it other than wait for the spoofer to move to another number, or to change yours.