PokemonGo works on wifi, but not on my data plan

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  • Question
  • Updated 2 years ago
  • Answered
Hello,

I have a problem with logging on the game PokemonGo, and I wonder if other Koodo users have encountered this issue. PokemonGo works on wifi, but not on my data plan.

For the last week, when I'm using data, I cannot log into my account when starting the game. I have been trying at different times of the day, every day for the last week. The moment I turn on wi-fi, I can log in fine and the game works.

I can even log in at home (wi-fi), turn the wi-fi off, and go walk about town getting data from Niantic's servers. The moment I switch applications, though, PokemonGo boots up again and I can get to my account.

It started with Niantic releasing version 0.37.0 (the buddy system one, ~2016-09-12), in which they are prohibiting rooted devices from playing. Maybe it's connected to my problem?

Anyway, just wondering if I alone am experiencing this or if Koodo data is somehow distrusted by Niantic.

Thanks for taking the time.
Have a great weekend.
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Thierry Bélair

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Posted 2 years ago

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Melissa, Employee

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Official Response
Hey everyone! Confirming that there is a known issue in Ontario right now...customers are not able to access Pokemon Go over 4g/LTE.  The technical support team is investigating further in order to fix the issue as soon as possible. Thanks for your patience!

EDIT: Issue resolved!
(Edited)