please help me

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  • Updated 5 years ago
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I wan to cancel my account. and I wan to pay for my bils. I haven't paid for it for a 4month.

when I try to make a account on the internet
it says i need driver license. but
i don't have any driver license
when I resister my account, they used my passport.
but my passport number also incorrect.

what should i do ?
Photo of Dan CHOI


  • 70 Points

Posted 5 years ago

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Photo of Mayumi

Mayumi, Mobile Master

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If you want to cancel your account,you have to call customer service.
dialing *611 from your cell
Or 1-866-995-6636 from any phone. :)
Photo of David


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Do you remember the PIN that you created when you created the account? You can use that to verify the account.

If you do not remember that, then when you call in to speak with someone about cancelling ask them to verify other ways than your passport number - if that does not work than you may have to go in to a koodo store with identification to prove that it is you first.

After that you can speak with an agent and cancel your account, and be able to pay your account.
Photo of PZABOY


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Its very easy to get an identification card from the same place that issues driver license, will make your life a lot easier if you have to go that route. Showing the koodo kiosk your passport should be sufficient and they can confirm the mistake on the pass port number most likely one digit off anyways.
Photo of MykeC


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Hey Dan, were you able to get this resolved?

If you see a good answer, give it a star.

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