please help i have no service

  • 1
  • Question
  • Updated 4 years ago
  • Answered
I was wondering if the phone towers are not working cause every since the bad storm yesterday and lastnight my phone has not been working....it has a circle with a line across in it up where the lines would be for the service...
Photo of Donna Dow

Donna Dow

  • 110 Points 100 badge 2x thumb

Posted 4 years ago

  • 1
Photo of PerdyTang

PerdyTang

  • 362 Points 250 badge 2x thumb
Are you past due on your bill?
Have you verified that your cellular data is turned on ?
Need a bit more info, approx location (City/province) and phone model to provide more assistance.
Photo of Sophia

Sophia, Mobile Master

  • 141,558 Points 100k badge 2x thumb
Where do you live, Donna? Have you tried rebooting your phone, and then see if Koodo or Telus comes up in your list of carriers?
Photo of Donna Dow

Donna Dow

  • 110 Points 100 badge 2x thumb
i am in New Brunswick and i just found out that other people have no cell service either. I think it is cause of we got hit by hurrican Arthur bad...but thank yu
Photo of Sophia

Sophia, Mobile Master

  • 141,558 Points 100k badge 2x thumb
Aww, sorry to hear that. Hope there was no other damage!
Photo of PerdyTang

PerdyTang

  • 362 Points 250 badge 2x thumb
It is definitely possible that there is a cellular outage from the storm, If you have any means of contacting Koodo support to verify I would recommend doing that.

This conversation is no longer open for comments or replies.