Please help I am New

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  • Updated 4 years ago
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When setting up my new kodo phone I went to finish the set up but at the end it said oops something went wrong dont worry go to Login page but it was not available, I am hoping that my phone is activated like it said on previous page has anyone else ever had this happen? I have money on the phone and dont want to have it spent.I am a new Koodo customer Thankyou for any response
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James Douglas

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Posted 4 years ago

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Daniel Kim, Mobile Master

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I'm assuming you mean signing up for self serve. Try logging into self serve here, this is the prepaid self serve login page https://prepaidselfserve.koodomobile....
If signing in doesn't work, I think you'll need to create your account again :( It is recommended that you use the newest versions of IE or Firefox or even google chrome. Also clearing cache and cookies helps too. If this problem persists, I believe you can call koodo *611 from your koodo phone or 1-866-995-6636 and have them set up the account for you (no service fee since its a technical issue)
Hope it works! :)

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