PLEASE HELP

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  • Updated 5 years ago
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tryin hook up prepaid phone got to payment part put in vouchers with more then enough to cover my total owed hit activate phone and it says your account is already activated cannot activate a second time. wont let me go further and whe i put sim in phone it says no service
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aaron mayes

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Posted 5 years ago

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Sophia, Mobile Master

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Hi aaron,

Can you verify that in your selfservice at https://prepaidselfserve.koodomobile.... it actually shows the boosters added?

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Paul Deschamps, Mobile Master

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It can take up to 24hrs for your phone to become active. On average it takes between 1-6hrs. You can try this, while the phone is on take the battery and SIM Card out for a about a minute or so then replace them and try it again. That sometimes gets it going quicker.
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Yannick

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HI Aaron, is your phone working now? If you still have difficulties, give us a call and we'll have a look :) We can be reached at 1-866-995-6636, option #5.

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