please help

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  • Updated 4 years ago
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I am trying to receive a pic and the message comes up saying i do not have enough funds on my phone and will not let me open it. but I have unlimited pic message and I do have 20$ on my phone. I was wondering why this is happening
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Donna Dow

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Posted 4 years ago

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Krissinda Kendall

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i have been having trouble the past few days with sending pics as well i have unlimited texting and pic texting so i should not be having trouble with it not sure if there is something that is turned off on my phone as my five year old goahold of my phone so im not sure if there is something turned off that i am not aware of but i dont seen anything
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Ahmad

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I think the issue is that picture messaging requires an active data connection and if you don't have a data booster, your phone doesn't 'get connected to data'. So when it tries to use data to send the message, it see's you don't have data/funds for data.

YOU AREN'T CHARGED THE DATA USAGE, YOU JUST NEED TO HAVE AN ACTIVATE CONNECTION*

*A lot of people don't listen when I say this, so I put it in caps now.
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Chris Petersens

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I don't believe you need a data booster on prepaid for picture messaging to work. I know someone who only has the $15 unlimited messaging on koodo's prepaid and she has no problem sending pics. On koodo's website under prepaid unlimited messaging has this "fine print". Nothing about data booster so I don't think that's the issue.

"Availability of service will vary by country and is subject to change without notice. Excludes premium messages and subscription-based messages. Picture messaging includes international picture messages sent and received within Canada. Picture messaging is not supported by BlackBerry smartphones that are not on the BlackBerry 10 operating system."
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Krissinda Kendall

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all it is doing is a a roaming circle not doing anything even with the data usage on

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