Please change the wording on the plans to make it easier for people to understand ...especially unlimited picture messaging requiring data

  • 2
  • Idea
  • Updated 5 years ago
I am interested in the way the plans are worded

The plans say that there is unlimited pictures messaging but there is nothing in there that says that you need to use data in order to send picture messages. Is there any way that you can change the wording on your plans (on the website, brochures, etc...) to indicate that this is required.

Thank you.
Photo of David

David

  • 1,334 Points 1k badge 2x thumb

Posted 5 years ago

  • 2
Photo of Marcus Fenix

Marcus Fenix

  • 15,752 Points 10k badge 2x thumb
It's pretty common knowledge that MMS requires access a mobile data connect on the HSPA network.

I'm almost pretty sure that Koodo does have this stated on their website as well.
Photo of David

David

  • 1,334 Points 1k badge 2x thumb
Marcus, you are right, it does show in a post script but when you hover over the #3 (which is after the unlimited messaging note) it says "additional data charges apply"

So although it is there, how many people do you know actually read this? And it is very difficult to read - I knew what I was looking for but still had to go over it a few times to find that extra data charges apply.
Photo of Jorden

Jorden, Mobile Master

  • 33,404 Points 20k badge 2x thumb
Marcus is right here. It is on the website. At the bottom of the plans there is "Nitty gritty and other charges". The last sentence of number 3 covers this.

Photo of Sumaya K.

Sumaya K.

  • 7,350 Points 5k badge 2x thumb
Hey David,

I hear what you're saying. It's already in the nitty gritty, but where do you think we should make this change? I'm not making promises right now, but I'd love to get your thoughts :)

~ Sumaya

This conversation is no longer open for comments or replies.