Please allow us to change our email address on Prepaid

  • 5
  • Idea
  • Updated 4 years ago
  • Implemented
Recently I changed my email address, and to my greatest surprise this is impossible in Prepaid self-service! Is that an oversight or is there a reason for that? I can change everything else... and felt silly having to contact Koodo for such a basic feature.

Hoping this will be considered :)
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Sophia, Mobile Master

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Posted 5 years ago

  • 5
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John Lee

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You can't do this yet? Oh wow... Come on Koodo. This seems like such a basic feature! It's like a "I forgot my Password" feature.
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Sumaya K.

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Hi Sophia,

Thank you for bringing this to our attention! We're working to make this change, so stay tuned for an update :)

Sumaya
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Sophia, Mobile Master

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Might as well use this thread because the two seem related... My email address was changed by Koodo about 2 weeks ago, and it works fine logging in etc... but it still shows my old address under "profile". I think something is a bit broken :)

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Sumaya K.

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Hi Sophia, we're fixing this change at the same time as the original issue. I'll let you know when it's completed. Thanks for flagging this! - Sumaya
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Patrick Coghlan

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Yup, I need this feature too. Just created 3 new prepaid accounts and didn't give much thought to the e-mail IDs, but now I'm finding it would be useful to use @ to make it easier to remember which account I am accessing.
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Sumaya K.

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Hey Patrick, it's in the works right now. I'll update this thread when it's implemented :) Thanks guys!

~ Sumaya
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Ahmad

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Sweet! Thanks Sumaya!
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Sumaya K.

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No problem Ahmad :)
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Sumaya K.

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Hey team,

This idea is now implemented! You're now able to change our email address on prepaid Self Serve. Thanks for posting this idea, Sophia! You are now deemed a CEO...well at least your new badge does ;)

~ Sumaya
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Some random Mobile Master, Mobile Master

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Many thanks!
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Sophia, Mobile Master

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Lovely!!!! YAY my final badge :D

I just checked, is there a reason why login name (= email address) and email address (= email address) are separate?
Also I don't think I can change the wrong email address yet, though my login email address was changed months ago...

And if that sounds confusing, that's only because it is confusing, hahaha!
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Patrick Coghlan

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Ideally, username and e-mail should be modifiable by account holders, but I'm glad to see usernames can be modified in the short term.
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D Z

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14/05/20

as far as I can tell you still cannot change your e-mail address on-line on the prepaid - even phoned in the change and the change does not show-up

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