Please Allow Plan + SIM Order and Checkout (with no phone) on the Koodo Website

  • 2
  • Idea
  • Updated 5 years ago
  • Under Consideration
Please support the option of ordering a plan + SIM card with no phone on the Koodo website.

I am currently working up north (This is important: I cannot visit a physical store location!) and I wish to order a SIM card + subscribe to one of the promotional plans that will be ending soon. Attempting to place this order online results in an error stating that I must add a phone to my shopping cart..... I don't want/need a phone - that is why I am ordering only the SIM card!

After calling Koodo and spending about 25 min of the 30 min phone call on hold, no solution was offered. At this point I have decided I will order a phone, pull the SIM card from the package, and then return the phone. This obviously creates a hassle for me, an unnecessary hardware return for Koodo and is ultimately a lose lose for all parties involved.
Photo of Tom

Tom

  • 100 Points 100 badge 2x thumb
  • frustrated

Posted 5 years ago

  • 2
Photo of RoryC

RoryC

  • 5,480 Points 5k badge 2x thumb
Thomas just order a SIM card without a plan. If you are already with koodo then just change your plan on their website.
Photo of Tom

Tom

  • 100 Points 100 badge 2x thumb
Thanks for the reply Rory. The reason I wish to order the plan is so that I can lock in the promotion before it expires on May 1, 2013. By ordering just a SIM, I will not have the plan associated with my account. I would not likely receive the SIM until after the promotion expires.
Photo of Jonathan I

Jonathan I, Mobile Master

  • 114,344 Points 100k badge 2x thumb
Essentially you're asking for a SIM only activation online. I support the idea. I don't see any reason why Koodo wouldn't do it but logistically speaking, incurring shipping charges for a measly little SIM card seems a bit much, no? That's why they usually come free with a phone.
Photo of Tom

Tom

  • 100 Points 100 badge 2x thumb
Exactly that - SIM only activation online. Great way to describe it.

You can already order just a SIM card online (tho you do incur a $5 shipping charge. Shipping is only free on orders > $50). So the fulfillment process is already in place. All that is needed now is the ability to pair this order with a plan activation.

This conversation is no longer open for comments or replies.