Please stop regurgitating old titles

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  • Updated 2 years ago
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Any posts over a year old, or before April 19, 2015 can mostly be safely classified as obsolete.

Best to start a new topic, since the rules of the road have changed
dramatically since then, and will probably continue to do so.

May I suggest to the GetSatisfaction folks or those who are responsible at Koodo that they no longer toss "suggestions" that are well past their best-by date under "Related Conversations"

Plans have changed and will continue to do so.
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BobTheElectrician

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Posted 2 years ago

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Paul Deschamps, Mobile Master

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Don't think they can pick and choose or possibly do it at all and alot of suggested posts are indeed never obsolete unless dealing with plans or tab
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rikkster, Mobile Master

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Posts that are three or four years old should be purged. At the same time, posts that are two years old or less serve as a knowledge base of sorts. The information contained within a two year time frame is fairly relevant and unless a customer has a specific question, they can find an answer without having to post a new topic.

Agreed. Questions related to rate plans posted three or four years ago have very little if any relevance. Rate plans change perpetually over time. Keeping only the most current questions and answers within say a yearly time frame would keep the community looking up-to-date. Same goes for billing questions. I'll go one further and suggest that all ideas marked 'Not Planned' should be removed. I'm looking at an idea posted three years ago in Related Conversations and marked as such.

Questions associated with handsets and working solutions are definitely worth keeping. We see people holding on to their phones a little longer these days. Still, a line has to be drawn somewhere. Keeping questions and answers for a maximum of two years should suffice. That's not to say we won't provide answers to people with older devices, we will, it just means that inevitably, the older stuff has to make way for the new.

Overall, I'm in agreement with this idea. Convincing GetSat or the moderators of this community to implement this idea is another story. Good luck!
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Bernard, Official Rep

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t's something we've been truing to figure out how to best tackle. Challenge is two-fold. Figuring out what is no longer relevant and finding a better way than than manually archiving. I wish it was as simple as "time-bounding" posts over a year ago. There are tens of thousands of post in the database that have long past the one year mark and continue to be relevant. i.e. what is my PUK code, why can't I send pictures, why is my bill high etc. etc. so we would simply get rid of answers that are perfectly accurate even today. To your point there are posts that can easily be retired given their nature. Here the challenge is that it must be done manually. The software doesn't yet have the AI to do it on its own. That said we have started slowly to archive content that is outdated. It will take time for a full cleanup but we are getting there. As always, I do appreciate the heads up Bob!

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