Please my phone say : Emergency call only ??? why

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  • Updated 3 weeks ago
Please can some one help me to fix the problem that in my phone :
I can't call, I can't send messages also I can't call contact service of Koodo??
Phone has message : EMERGENCY CALL ONLY.

Please can someone let me know hos I fix this problem and why I can't send message or contact KOODO service ???

Please someone answer me?

Thanks,
Imen
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Im En

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Posted 3 weeks ago

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Mats

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Try restarting your phone. Remove and reinsert Sim card might help. Is your account active and no past due bills?


You can call *611 from your Koodo phone to contact them. Sending a message to them through Facebook or Twitter works as well. Contact links at the bottom of this page.
(Edited)
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Im En

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Hi Mats,

Thank you vey much for your quick reply.
I already removed and reinsert Sim card but still the phone doesn't work.
I will to find them by Facebook hope they answer, because I tried to call *611 and no answer it close, with message say "EMERGENCY  CALL ONLY ""

Thank you agian,  I really appreciate your help :)

Regards,
Imen
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Dinh, Mobile Master

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Imen,
Have you tried to access your selfserve? what did they say there? Are you late on payment?

Also, what type of phone are you using? did it work well in that before?
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Dinh, Mobile Master

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@Mats: From this link https://www.koodomobile.com/prepaid-plans

"If you need to make an international call (including the U.S.) you'll have to purchase a Long Distance Talk Booster add-on. With the Long Distance Talk Booster add-on you can call any of these select 50 countries"

That includes France, FYI.
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Mats

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Ya was just trying to edit but now I cant. Sorry about that Dinh. 
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Im En

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Hi Mats & Dinh,

Yes I pay everymonth for international call. Since I buy my phone I call international calling as normal , actually I used this phone only for international calling , I don't need it for local calling,,,,
Before that I was with BELL I change it because the international calling.

Just 2 months ago everything stop on my phone, (Phone type is LG G4) 

I already use International calling for 2 years now in Canada and I call all world (Europe, Africa, Asia USA ,,,,,,)

This why I'm surprised why I can't call now, I'm trying to find solution 2 months ago.
I live so far away from any office or any place who I can find someone understand this things and fix it, 
I only have Internet and I need to fix everything online.

I hope is clear now what is my problem.

Dinh, I already mentioned that I have many problems and one of them the International calling. I already fixed the other issues. Thank God.


Thank you very much again for all you help , really I appeciate your patience with me.

Best REgard,
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Mats

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So you have a prepaid plan? Koodo just changed it recently where they used to take minutes from your Canada calling booster if you called long distance. Now you have to buy a long distance talk booster if you want to call anywhere outside of Canada. Do you have one active on your prepaid account?
(Edited)
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Im En

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Hi Mats,

Yes I did it, I have one active on my prepaid account.
I will try to check it again, maybe something wrong on the setting of my phone.

Thanks again for all you help, I really appreciate it.

Best Regards,
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Goran, Mobile Master

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If none of that works are you able to try it in another phone?
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Im En

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Hi Goran,

Thank you very much, this what I did and now it works.

I appreciate your help :)