Please help

  • 1
  • Question
  • Updated 2 years ago
  • Answered
I recently signed up for another phone and they decided to transfer my koodo number without realizing that they didn't put a new number on it, they just cancelled the plan. Is there anyway to reactiviate that plan and put a new number on it?
Photo of Baylee

Baylee

  • 80 Points 75 badge 2x thumb
  • sad, confused and angered

Posted 2 years ago

  • 1
Photo of Dennis

Dennis, Mobile Master

  • 196,588 Points 100k badge 2x thumb
Nope.  Porting will automatically cancel your plan.  If you wanted to keep that plan you could have changed the number, but then you would lose your number.
Photo of Baylee

Baylee

  • 80 Points 75 badge 2x thumb
So theres no way to reactive it?
Photo of Dennis

Dennis, Mobile Master

  • 196,478 Points 100k badge 2x thumb
It would be very difficult.  If you have more than one line you could always say they ported the wrong line. But you will have to call in to try.  It will need to be escalated for it to happen
Photo of Mayumi

Mayumi, Mobile Master

  • 115,066 Points 100k badge 2x thumb
One thing I can think of it...
If you cancel your another carrier and port your number back, then you might have a chance to reactivate your plan AND number back with Koodo.
Your phone number and plan attaches, so, you can't have different number to reactivate your old/canceled Koodo plan.

If you want to keep your number with your new company, then there is no way to reactivate your plan with Koodo.
Photo of Melissa

Melissa, Employee

  • 11,748 Points 10k badge 2x thumb
Yes, Mayumi is right, you have 90 days to port your number back to the line where is was on :) ..make sure not to cancel before you port back

This conversation is no longer open for comments or replies.