Please help me

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  • Updated 1 year ago
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Hi. My dad bought an iphone 7 plus from best buy in canada under koodo. Can you help me contact koodo customer support so that i could ask them to unlock my phone. Im in the philippines and i would like to use the phone. Thank you
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irina

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Posted 1 year ago

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David, Mobile Master

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You need to have an active Koodo account for 90 days for Koodo to unlock an iPhone.
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Dennis, Mobile Master

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Koodo can unlock the phone, only if you have a Koodo account.

See the requirement here: http://help.koodomobile.com/getting-started-with-koodo/sim-cards-and-non-koodo-phones/how-do-i-know-...
(Edited)
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irina

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Thanks for the information. What if i dont have a koodo account? Is there other way to contact customer support aside from calling them? Im in the philippines .
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Allan, Mobile Master

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You can use an app like Skype to make a free call to Koodo but i would suggest messaging them via a facebook pm or twitter dm.
(Edited)
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Mayumi, Mobile Master

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Your dad have to be the one to contact Koodo since he bought it.
But like mentioned above, Koodo won't unlock it unless the requirement meets. 
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Dennis, Mobile Master

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If you do not have a Koodo account, then Koodo wont be able to unlock for you since it costs $50 to unlock (which would be charged to your account).

You will need to look for a 3rd party unlocker.

Try http://www.cellunlocker.net/
Note that it will be more expensive than unlocking with Koodo
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David, Mobile Master

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I wonder if you could contact Best Buy for a return, and courier the phone to them. Then buy a phone unlocked from Apple?

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