Please Help! I want to get a new phone and plan ONLINE

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  • Question
  • Updated 9 months ago
Hi there! 

Okay, so here it goes! I have an exclusive offer that I would like to use. So I am online and in my cart I have a new phone that I would like AND the plan I would like to have with that phone. 

However, I currently have my iPhone with Koodo I would like to KEEP my iPhone but change it's plan into a Pay-As-You-Go, WITH a NEW phone number.

The new phone in my cart I would like to KEEP my current number and start a new plan ($40/month).

Can I please have assistance as to how to do this properly? Really like the online stuff and don't want to have to go into a store because I did this wrong.

Cheers!

-Chloe
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Chloe C.

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Posted 9 months ago

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Bernard, Official Rep

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What name is the account under Chloe? 
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Chloe C.

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Like my full name? 
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Bernard, Official Rep

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Yes. II assume you are an existing customer of ours and wanted look up your account. Couldn't find a match with the email you used here. If you prefer, you can contact us on Facebook via private messaging.