Please fix my phone

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  • Question
  • Updated 2 months ago
  • Answered
I live in small town in Alberta right now, i bought pixel 2 from koodo in January 2018
and now it's suddenly won't turn on won't charge etc,
i tried everything hard reset, soft reset etc
i phone call koodo and he said that i have to bring my device to koodo store,
nearest koodo store is in edmonton 4 hr drive from me and i dont have a car,
i went to vancouver to visit my friend and i visited koodo in pacific centre
they said they can send to service centre but i have to pick it up in vancouver again,
my town to vancouver is 9 hours drive and 12 hrs by bus one way

in koodo website said that i can send by mail and returned to me by mail
as long it's still covered by warranty

this is stressful situation for 1000$ phone, really koodo??
help
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Rick Nolan Seto

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Posted 3 months ago

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Dinh, Mobile Master

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Official Response
hi Rick,
Their official Policy is here: https://www.koodomobile.com/help/warranty-and-repair-policy
I believe you could ask for a mailer to your home as per their policy.

Have you tried to contact Google directly? Koodo acts as a "middle-man" to repair your device. They don't "fix" your device themselves.