Please confirm my cell phone is on suspension until April 20, 2017

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  • Question
  • Updated 6 months ago
  • Answered
Please confirm suspension of my plan until April 20, 2017
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Victoria Langstaff

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Posted 2 years ago

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Dennis, Mobile Master

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Do you mean a seasonal hold?

You can check if you are on seasonal hold on self serve.  You can stay on seasonal hold for 6 months.  You can switch to a regular in market plan when you want to return
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Jeevan Seeraj

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yes
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Jeevan Seeraj

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email me to confirm
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Mayumi, Mobile Master

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Can you start a new post?
https://community.koodomobile.com/koodo/topics/new

Do you want suspend your service due to lost or something?
Or do you want to have seasonal hold?   > You need call in to get it.
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Jeevan Seeraj

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yes
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Dinh, Mobile Master

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Hi Jeevan,
You need to check the link in Mayumi post to create a new topic
You could report lost or stolen phone with your selfserve https://www.koodomobile.com/help/article-categories/lost-or-stolen-phone
Seasonal hold could be done by customer calling only.
(Edited)