Please advise status of Order#HFO19453152

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  • Updated 4 months ago
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I have purchased a sim card and ported my number from PM for this order.  However, my credit card was not charged because my credit card is actually under my middle name.  I tried to correct it with Koodo helpline; they believe that as long as I have an order number my order has went through, but need me to contact webstore for actual confirmation.  I have emailed and left voicemail to webstore to help me change the name on my account/credit card information.  As I need to get this done before the March 15th deadline, please advise the status of my order.  Please change your webstore helpline, I rather be put on hold for longer than 2 minutes than have no response for days.  Thank you.
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Oliver Lam

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Posted 4 months ago

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Goran, Mobile Master

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A rep here will probably get to you in theorning as it is after 9pm now. You could call 611 right at 9am tomorrow as well
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Oliver Lam

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611 doesn't work because I'm not on Koodo yet.  Also, webstore helpline doesnt start until 3PM but its impossible to reach.
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Dinh, Mobile Master

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@Oliver: As you have some discrepancy in the credit card (name, address), there is a chance that they will send you to verify the information at a local store.

I would suggest you to do the migration in store and cancel the online order. It will avoid all the wait on phone and other issues.

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