Plan Issues

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  • Updated 5 years ago
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Since I changed my plan to the $40 double the minutes and data from the regular one I am unable to receive and occasionally send picture messages. Please help. Maybe the rep turned it off by accident, I'm not sure but it worked before I changed my plan.

Thank you
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Tara

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Posted 5 years ago

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Robert, Mobile Master

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If you're able to navigate the web with your phone without any problem then it's really weird you occasionally cant' send/receive MMSs. Have you tried rebooting your phone and removing the SIM card out?
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Tara

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I have tried turning the phone off and on and changed some features, haven't tried taking my SIM card out yet. I used to work in the mobile industry, you'd think I would have thought to do that first, but no. Will try that now and report back.
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Tara

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I am still unable to receive pictures and just received a text back saying it can not send my picture. I have taken the SIM card out, played with some settings and still doesn't work.
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John Lee

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Data needs to be turned on for picture/video messages to be sent. Also, check Self Serve to see if you have anything that may be blocking your messages such as Data Block. There was a recent network failure so maybe try using it now? Are you able to use any other features normally on your phone?
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Daniel Kim, Mobile Master

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Make sure you have data turned on, and have mms messaging enabled in settings. It could have been the recent service outage maybe? How long have you had this problem?
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Tara

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Everything that needs to be turned on is. I called Koodo tonight and was on the phone with them for over 40mins. They found some errors but cleared them and suggested that I do a factory reset. We will see if this fixes my issue.

It worked previously, before I changed my plan to the exact same plan but double minutes and double data.
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Chad Burr, Mobile Master

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Make sure koodo.sp is only apn listed . If there are others, open them and press the menu key and delete them.

(Edited)

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