plan help!

  • 1
  • Question
  • Updated 5 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: *611 or 1-866-995-6636 mentions

I have just changed my plan from a 20 dollar plan to the 30 dollar. I should be getting the option to now have voicemail and caller ID however I have not. Does the plan not kick in for 24 hours or something like that?
Photo of Naomi Rutledge

Naomi Rutledge

  • 70 Points

Posted 5 years ago

  • 1
Photo of Zaphod Beeblebrox

Zaphod Beeblebrox

  • 50,808 Points 50k badge 2x thumb
It should be in effect right away OR a couple of minutes, if anything.
Turn your phone off for a minute then back on.
Photo of Yannick

Yannick

  • 44,018 Points 20k badge 2x thumb
Hi Naomi, is it working now? Keep us updated! Thanks!

________________________
If you see a good answer, give it a star.
Photo of John Lee

John Lee

  • 36,724 Points 20k badge 2x thumb
It should work instantly. Try doing a battery reset, which is taking out your sim card and your battery for about one minute and then restart your device. Also, confirm on Self Serve that the plan has indeed changed. (There may have been an error). If all fails, you can contact Customer Care for free on your phone by dialling *611.

This conversation is no longer open for comments or replies.