Plan changes taking effect

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  • Question
  • Updated 5 years ago
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Hi. I just changed my plan and in addition, took away an Add-On. However, I still see the same old plan when I click "View Plan". When do the changes take effect? Thanks.
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KoodoUser12345.

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Posted 5 years ago

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Camilo_A

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Hi there... When you change your plan on the Self Service account, the changes take effect right away, on the spot... Double check whether the plan was changed or not.... Probably it didn't go though....
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Sophia, Mobile Master

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I'm not sure if this is possible, but could it it be that you see an old "cached" page? Try Control - F5... if you still see the old plan, as Camilo said you probably need to change it again :)
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Dennis, Mobile Master

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Command Key - R
If you are a Mac user ;)

But to be safe I would log out and log back on just in case. Delete your history and cookies to be really safe

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