plan swap query

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  • Question
  • Updated 3 years ago
  • Answered
i have just paid off the amount due (before the automated withdrawal date) so i could change to a cheaper plan. i had selected the "add plan" button. the problem is my profile still says i owe this amount and my plan remains as it was before . do i have to log back in or something?
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Natalie Mayer

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  • worrried

Posted 3 years ago

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Mathieu, Mobile Master

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Hi Natalie,

It can take up to 5 business days for payments to be processed by Koodo depending on the method of payment.
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That's right! As soon as Koodo receives the money, you will be able to see it in your self-serve account, and then make the change. You will be able to enjoy your new plan soon enough! Have a great day!