i have just paid off the amount due (before the automated withdrawal date) so i could change to a cheaper plan. i had selected the "add plan" button. the problem is my profile still says i owe this amount and my plan remains as it was before . do i have to log back in or something?
That's right! As soon as Koodo receives the money, you will be able to see it in your self-serve account, and then make the change. You will be able to enjoy your new plan soon enough! Have a great day!