plan start date is earlier than the date I bought the simcard

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Hi,
I'm new to Canada, I bought a Koodo simcard with and iphone 5c on it. I bought it Sept.1 but now when I go to my self serve account I see that it says my bill cycle is from Aug.11 to Sep. 10. 
I even hadn't canadian simcard till sep1. is this means that i have pay for a complete month today?
Photo of Mohammad Ghasemi

Mohammad Ghasemi

  • 82 Points 75 badge 2x thumb
  • anxious

Posted 3 years ago

  • 1
Photo of Dennis

Dennis, Mobile Master

  • 196,910 Points 100k badge 2x thumb
Did you get your first PDF bill yet?

That is just the bniloing cycle.  It will be pro-rated from Sept 1-10

This link may help
http://help.koodomobile.com/my-bill/charges-explained/charges-on-your-first-bill
Photo of Mohammad Ghasemi

Mohammad Ghasemi

  • 82 Points 75 badge 2x thumb
well not yet. maybe tonight. 
Photo of Mathieu

Mathieu, Mobile Master

  • 60,848 Points 50k badge 2x thumb
You will pay the portion of your bill for the time you had the phone as Dennis has said. As for your first bill, it will come a couple days after your billing cycle ends.

This conversation is no longer open for comments or replies.