plan

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  • Updated 2 years ago
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i am a Quebec resident but got my phone while on vacation in Newfoundland, they never gave me the option of taking a Quebec phone number, now I find out that if I had a Quebec phone number the plans would be cheaper , I want to change, how do I do this?
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laurie lee

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Posted 2 years ago

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Dennis, Mobile Master

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Did you ask them for a Quebec number?

If you want a quebec plan you need to call Koodo to change your number and switch you over to QC plans
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Timo Tuokkola, Mobile Master

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Just to add, there should be no charge for this, as changing to a number from a different province is not available via self serve.
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Melissa, Employee

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Hey Laurie! Is your address on your account a Quebec address? If so, you would be able to change your plan online.  Keep us posted! 
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laurie lee

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Yes my address on my bill is in Quebec and always was...nobody ever told me the difference. They never even offered it to me actually...
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laurie lee

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Upgrade my phone u mean change my phone if you are referring to that I changed my phone in 2015
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laurie lee

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with all my info being available to u can you tell me in what year I became a Koodo customer?
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laurie lee

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And just to clarify myself...I am asking questions about my situation..and if anyone is annoyed by what I'm asking please feel free to pass on to another persons question because has a Koodo customer I am allowed to ask questions and get answers without attitude...thanks
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Melissa, Employee

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Laurie, we cannot provide your account information via the Community since this is a public forum.  If you would like to discuss further about your account, I invite you to contact our customer service over the phone.  Thank you!
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Goran, Mobile Master

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I don't see anyone being annoyed by you or giving you attitude Laurie. I'm not sure what has prompted you to think so. People here are primarily around to help out. I can only surmise why no one told you about the QC only variant plans is depending on the year or month, there is so much variation in plans being constantly tweaked it's hard to keep up. And if you're calling for something specific, there can be little reason to see what plan you have and if you can get anything better based on your province of residence. The answer is basically sometimes yes, sometimes no. Or better deals might cost more overall or be less but offer less data or minutes than you might need despite it being a "better deal."

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