plan issue

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Dir Sir/Madam:
I just signed up kodoo service yesterday afternoon, and I transferred from Rogers. I got a question here, I signed up with the 50/5 750 mins/750mb data monthly plan, when I log into my account on your website, it shows only 125 mins. What's wrong with it?

Photo of Tianshu Liu

Tianshu Liu

  • 80 Points 75 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
It's called proration,

750 minutes à month / 30 days is 25 minutes a day

Your billing cycle will start In 5 days (125/25=5), at that point you'll have your full750 minutes. Your first bill will be for the first 5 days and then for the next 30. It'll be slightly higher then subsequent bills for this reason.

This is done because your service is billed in advance each month and since you just started, you haven't yet paid for the first few days.

It's common among carriers to bill this way.

I hope this makes sense.

Ps check out this link explaining your first bill too:
Photo of Chris Petersens

Chris Petersens

  • 47,266 Points 20k badge 2x thumb
Best answer!
Photo of Tianshu Liu

Tianshu Liu

  • 80 Points 75 badge 2x thumb

This conversation is no longer open for comments or replies.