Plan changing on the website is showing different info

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  • Updated 2 years ago
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I seen a plan on the website saying $40 for 500mb of data, etc, but when I try to select it it takes me to the "change your plan" page which says the $40 plan is 300mb which is a big difference =S what's going on here?
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Stephanie

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Posted 2 years ago

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Chad Burr, Mobile Master

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Be sure your region is set correctly.

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Bernard, Official Rep

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I see you have successfully changed plans online.  You can get the $40 plan as well as long as you don't mind paying off your outstanding TAB. 
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Victoria

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I am having the same issue. I don't see the same rate plan when I go to change my plan. My region is showing correctly and I Don't have any outstanding TAB.
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Mayumi, Mobile Master

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Are you receiving 10 % discount or correcting positive tab?
Then, you have to call Koodo *611 and change it.

If you are not receiving 10%, but you are still on the old tab system,you have to agree to enter the new tab agreement.
Use self serve site (not app) . login > view plan > change your plan.

If you still can't see those new plan, then you have to call in.
Tell them you tried to change your plan through self serve, but you couldn't do it.
They will help you and there won't be charge for this call.

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