plan change

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  • Updated 1 year ago
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I have three phones on my account (mine and my two daughters) I want to change the plan for my phone but I have to pay the tab balance, which I don't mind.  Do I have to pay the tab balance on all three phones or just mine? Mine is the only rate pan I want to change
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Christine D

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Posted 1 year ago

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Mathieu, Mobile Master

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Hi Christine,It depends on the tab and the plan you want. If you keep the tab, you need to keep a plan within the same range of your tab. If you want a plan in a lower bracket than the tab you have, you will need to pay off the tab first.
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Christine D

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I may not have been clear in my question.  I only want to change the plan for my phone and don't mind paying off my tab (its only $6) but I don't want to change the plans or pay the tabs on my daughters phones (over $600) that are under my account.  When I change the rate plan for my phone number do I need to pay off the tabs of all three phones (numbers) under my account?  
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Mathieu, Mobile Master

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No, each line is managed individually. You are only making changes for one line at a time.
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Christine D

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Thank you so much Mathieu.  That is exactly what I wanted to verify before proceeding.  Thank you for your help 
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Mathieu, Mobile Master

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No problem! Have a good day :)