Plan change

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  • Question
  • Updated 4 years ago
  • Answered
I have been trying change my plan through the website for all week but is not working. Any problem with the website?
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Olivia

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Posted 4 years ago

  • 1
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Jonathan I, Mobile Master

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Try clearing your cache and cookies.
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Mayumi, Mobile Master

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Did you change your plan this billing cycle already? Or if you just join Koodo and your billing cycle is not reset yet, you can't change your plan through self serve.
How is it not working? Do you get an error message?
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Olivia

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Hi!!! I have this error message "Sorry - there was an unexpected error. Please try again later." I tryed clear cache and cookies but still not working.
I never changed my plan. I have using koodo since August.
Thanks a lot!!!
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Robert, Mobile Master

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If it doesn't work, then just give Koodo a call and tell them it doesn't work on self serve and this is why you want it done by them. Make sure they do not charge you for that!

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