Plan cancellation

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  • Question
  • Updated 6 days ago
I have been trying to get in contact with Koodo for a few weeks to cancel my phone plan you can never them its getting ridiculous cause now i will be paying for two phone bills as i have a new phone has anyone else had this problem?
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Anthony Locatelli

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Posted 7 months ago

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Goran, Mobile Master

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You could have just ported out that line so you wouldn't have had to call Koodo and you'd get to keep your number. You could probably still do this by "moving" your number to that new line.
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Anthony Locatelli

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I had to change my number to a different area code
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Goran, Mobile Master

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So you created a new line instead dof changing your phone number?
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Cheryl C

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According to my account, I have 2 phone numbers and 2 packages. I'm trying to find out how to cancel one of them. I only have ONE phone. I tried to do it online, but it said that I can only make a change ONCE per month and I've already made a change. What is a phone number for me to contact KOODO themselves to correct this problem. Their website is NOT helpful at all when you need to contact Koodo themselves.
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Mats

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Contact info below

https://www.koodomobile.com/contact-u...

*611 from your Koodo phone or Dial 1-866-99-KOODO (1-866-995-6636).
(Edited)
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Johny Cash

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Well, koodo doesnt really want you to call them they want you to fix everything online so yes their contact numbers are carefully hidden but can be found if looked for
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Mats

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I wouldn't say they are hidden. On their main page(and others) the contact link is at the bottom of the page. Same as it is with most companies.

https://www.koodomobile.com/
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Allan, Mobile Master

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And if you simply google "Koodo phone number" itll show up.