Placing an order: Whoops! Something went wrong. Please try again.

  • 5
  • Question
  • Updated 1 year ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Hello.
I'm trying to order a Google Pixel 128GB and want to do it soon to take advantage of the $200 activation discount. I'm an existing customer and am upgrading to the $59/month plan at the same time.  When I try to Checkout I get this EXTREMELY HELPFUL error:
"Whoops! Something went wrong. Please try again."
Well, I did try again, and again, and again, and again, and... well, you get the picture.  I don't mind trying another day, but I want that $200 activation discount.  How long will that extra $200 discount be available?  Or better yet, why can't I simply order it?
Regards
Photo of Brehan Punt

Brehan Punt

  • 130 Points 100 badge 2x thumb

Posted 1 year ago

  • 5
Photo of Robert

Robert, Mobile Master

  • 103,372 Points 100k badge 2x thumb
I think it's going to be there at least untill mondai (Cyber Monday). A lot of people had the same problem. I believe Koodo is working on getting a fix!
Photo of Brehan Punt

Brehan Punt

  • 130 Points 100 badge 2x thumb
Thanks Robert, I guess I'll just keep trying.  If it doesn't work before Tuesday I guess my trusty Nexus 4 will have to last a little longer :)
Photo of Ranjan

Ranjan, Official Rep

  • 28,608 Points 20k badge 2x thumb
Brehan - this issue has been flagged with our team and it's being looked into. Please bear with us as we hope to have to have it resolved soon.
Photo of Brehan Punt

Brehan Punt

  • 130 Points 100 badge 2x thumb
My thanks to the team!  I was able to place my order this morning.

Though I ran into a possible scripting bug on the final checkout page where you confirm the address and click the checkbox to agree to the terms.  I clicked the checkbox THEN clicked on the terms and conditions link to look at them, they popped out from the right side, then I click the X to close the terms and conditions and after that I could no longer click the Place Order button (or how ever the button was worded). I had to go back to the cart; then the credit card page again; then the final page again; but I didn't click the terms and conditions link this time, just the check box, and I was able to place the order. (Like I said my order finally yet through so I'm happy, just wanted to bring this up to your webmaster team.)

This conversation is no longer open for comments or replies.