Placed my order 2 weeks ago. Still no notice of shipment. What's going on?

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  • Updated 7 days ago
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I placed my order HFO20094513 2 weeks ago, received a confirmation e-mail, but still have not received a shipping notice. I e-mailed customer support 3 days ago and still have not heard back from them. Wondering where my order is or if there is a problem. Is there a way to check my orders status?
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Spite

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Posted 7 days ago

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Goran, Mobile Master

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Afraid not. 2 weeks is abnormally long. A rep here should see this today and look into it and let you know. Otherwise you'll need to send a private message to Koodo via Facebook Messenger or DM via Twitter or call 611 to get an update.
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Ranjan, Official Rep

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Hey Spite - looks like the order was cancelled and a refund processed on June 29. An email was sent to your Yahoo account with an explanation. Have you checked that account to review the email (try your junk/spam folder if it's not in your inbox).