Pixel XL having microphone issue

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  • Updated 1 year ago
Hi,

Unfortunately, I found out my Pixel XL has the microphone issue mentioned here.

http://www.greenbot.com/article/31791...

It doesn't work but transiently, once in a while would work.

What's the warranty procedure? I'm also studying outside the country at the moment
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ron

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Posted 1 year ago

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Allan, Mobile Master

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You will have to take it in to your closest Koodo store and/or request a returm mailer. If it is within 15 days you can return the phone (although you probably can't pick up a new one as they will most likely be sold out still unless they have one kicking around), or if it is within one year they will send it away for repair.
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ron

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How long does the process take? I only have around two weeks before heading out
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Ivan, Mobile Master

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Koodo only handles the shipping on your behalf to save you the charge. Warranty repair is done by Google. I'd recommend contacting Google about your warranty options while you are outside the country.