Pissed!!

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  • Updated 4 years ago
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I just paid my bill on Thursday April 24th which was $49.73. I just got a message saying i owe $100.32 I dont really understand why. so I don't think I need to pay that.
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Courtney Earlls

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  • pissed

Posted 4 years ago

  • 1
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KaneSlavik

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Did you look at your bill (complete bill, log into Self Serve to review it ) to see why? Or are you just throwing around random assumptions instead of fact checking?
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Courtney Earlls

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do you work for the company? because that is NO way of talking to a customer.
thank you.
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KaneSlavik

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Nope, I'm not. I'm using common sense for your situation. Apologies if you are offended by that.
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Courtney Earlls

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goodbye.
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Ahmad

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If you paid through your bank, then it takes 3-5 business days to process the transaction. That's not enough time for Koodo to have received your payment and have applied it before that bill came out.
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Courtney Earlls

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okay, thank you :) that makes a lot of sense.
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Ahmad

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No problem! In a few days when you log into self-serve, you should see an adjusted "current balance"
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Courtney Earlls

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thank you! hopefully that works! :)

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