PIN number

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  • Question
  • Updated 5 years ago
  • Answered
Do I need my PIN number to activate a new phone at a kisok in a mall? I am not the account owner, my parents are, but I live far away and cannot have them do it for me.
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Rebecca S

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Posted 5 years ago

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Sophia, Mobile Master

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Hi Rebecca,

If you have an existing account, all you need to do is insert the SIM card in your new phone - you don't need to activate it. Unless I misunderstood your question?
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Jonathan I, Mobile Master

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If your name is on as an authorized user then it should be good but the policy is not to allow a redemption without the account holder present unless you just purchase the device outright.

If you're of age to activate your own service, provided you have ID, then you could do that too...

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