Picture sent to phone won't download

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  • Question
  • Updated 3 years ago
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I had a friend send me a picture on my phone, but when I click the download button, nothing happens and it won't bring the picture up.
Photo of Marnie Schofield-Dixon

Posted 5 years ago

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Photo of Boolanger


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Make sure your data is turned on otherwise you will not get the picture.

If it is still not working let us know
Photo of bluemoons


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I have done turned my data on but it still isn't downloading.
It just worked, but it looks like I was charged for previous tries when the picture didn't come up on my data usage.

Photo of Sophia

Sophia, Mobile Master

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Hi Marnie,
If picture messaging is included with your plan, you will definitely not be charged for attempts or downloading pictures. What could have happened is your data was used for something else, such as receiving an email, or update, or something... what phone is it? Perhaps you can check what your data was used for :)

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